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Customer Care

At Doc & Lill it's our desire to provide you with quality products and service.

Please let us know if there’s any way we can help you or improve service. See below to learn about our policies, or contact us by email, text, or phone call. We hope your shopping experience at Doc & Lill has been easy, efficient, and fun. If you have a few minutes, we'd appreciate a review about what you think about our products, customer service and website. We are always here for you!

We are a family owned and operated small business, and we hope you feel like family. We try to respond to all emails and messages the same day. You are also welcome to text us at our numbers below for immediate attention between 9 a.m. and 9 p.m. EST

Doc & Lill
847 Lakeshore Dr,
Dandridge, TN 37725
shop@docandlill.com


CONTACT US PERSONALLY AT:
Kesley Tucker
865-850-3332
shop@docandlill.com



CUSTOMER CARE DOC & LILL CUSTOMER CARE
30 DAY RETURNS
All orders are protected by a no hassle 30 day return policy.

If you are not satisfied, return it. We will gladly do a refund or exchange which ever suits your needs best.

All refunds and exchanges must be authorized prior to returning a purchase within 30 days of receipt. To request a refund or exchange send us an email to either,shop@docandlill.com or shop@docandlill.com, and place the order # in the subject line of the email. We will reply to your request with return shipping instructions.

All items must be returned with all tags and packaging in new unworn condition or a restocking fee may be applied.

Refunds: Simply return the item to us, and we will issue a refund in accordance to the same method you paid for your purchase within 24 hours of receiving the return, shipping fees excluded. No hassles. We do not do pre-paid labels for returns.

Exchanges: The easiest, fastest way to exchange an item is to immediately purchase the item you want and include that order # in the body of the email requesting an exchange authorization. We will reply with a pre-paid return shipping label for you to ship the originally purchased item back to us for a refund excluding original shipping charges. We often sell out of products and this helps ensure the product you want will not be sold out. We will issue a refund for your original purchase within 24 hours of receipt.

Shipping: We offer free standard shipping on all purchases over $49. We do offer expedited and 2nd Day shipping services for an additional fee at checkout.

Gift Wrap: We do offer gift wrap services for all occasions year round which can be purchased at on our "PRODUCTS" page. You will be able to choose the wrapping paper and write a short message for the receiver that will be put in a card with your gift. If you do not want your item wrapped, you are always welcome to include a message that will be included on the packing slip for gift items at no additional charge. At Doc & Lill, we are committed to providing quality service and showering our customers with attention.

Please let us know if there’s any way we can help you or improve service. See below to learn about our policies, or contact us by email, text, or phone call. We hope your shopping experience at Doc & Lill has been easy, efficient, and fun. If you have a few minutes, we'd appreciate a review about what you think about our products, customer service and website. We are always here for you!

We are a family owned and operated small business, and we hope you feel like family. We try to respond to all emails and messages the same day. You are also welcome to text us at our numbers below for immediate attention between 9 a.m. and 9 p.m. EST.